Many years ago now, I was given a wristwatch, it was a gift
from a friend. My friend had owned the watch several years and then acquired a
new one. I had to admit at that time, my own watch was looking tired. I said
thank you, and each year visited our local jeweller to have a battery fitted. It’s
a fine watch and very comfortable on my wrist.
Recently I was on an errand for an old gentleman, which
required a visit to the jewellery shop. When all was done, I spoke to the
watchmaker. “Oh by the way” I said, “I seem to have difficulty in changing day
and date on my watch, when at the end of the month it doesn't carry on
correctly.” The watchmaker looked at me and said, “Well it's quite simple
really, pull out the winder halfway, turn clockwise to change the day and
anticlockwise to change the date.” Was it really that simple? I didn’t even
know there was a half-way point. I was so convinced that it was necessary to
wind the pointer back and forth past the 12 O’clock marker, and as a result never
bothered with the day date indicators.
If I had the watch from new, I would have received a set of
instructions. If someone had told me sooner, I could have enjoyed the full functionality
of the watch – perhaps I should have asked, rather than presume it was just a
cumbersome process. Why did I not think, there must be an easier way, surely a
designer would not create something that was awkward?
I'm a little embarrassed to admit that this story is true. Though
as I reflect upon it, I can clearly see parallels in social, emotional and many
other parts of my life's journey. Handbooks (instructions) are available,
questions can be asked.
We should take time to focus in – so we can be more
effective on the outside.
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